Refund Policy

Hikari Accessories Refund Policy

Thank you for shopping with Hikari Accessories! We aim to ensure your satisfaction with every purchase. This policy outlines our procedures for returns, cancellations, and issues, in line with Australian Consumer Law (ACL). For more details on your rights, visit the Australian Competition and Consumer Commission (ACCC).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. A major problem is when a product is significantly faulty, unsafe, unfit for purpose, or not as described. A minor problem can be fixed easily within a reasonable time. See here for details.

Returns

We offer a 14-day return window from the date of delivery for change-of-mind returns, subject to the conditions below. Returns for faulty, damaged, or incorrect items are handled as per ACL requirements. Acceptable proof of purchase includes a receipt, order confirmation email, or bank/credit card statement showing the purchase. We will respond to your inquiry within 1-2 business days.

  • Change-of-Mind Returns:
    • Eligibility: Items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase. See here for details on when returns are not required.
    • Process: Contact us with your order number and reason for return. If approved, we’ll provide a return shipping address and instructions. Returns require prior authorization; unauthorized returns may be refused.
    • Costs: You are responsible for return shipping costs and a 1.4% Westpac processing fee, deducted from the refund. Allow 7-10 business days for refund processing after approval and inspection (if applicable).
    • Note: Change-of-mind returns are offered at our discretion and are not required under the ACL. If you damage a product after receiving it (e.g., through misuse, accidental damage, or neglect), it’s not covered by ACL guarantees. As the product was in good condition when delivered, we are not required to provide a refund, replacement, repair, or cover return shipping costs. See here.
  • Faulty, Damaged, or Incorrect Items:
    • If an item is faulty, damaged during shipping, or incorrect due to our error, contact us immediately at with your order number and photos of the issue. If you receive an item that is not what you ordered (e.g., incorrect style), please include a photo of the item. Only proof of purchase is required; original tags or packaging are not needed.
    • We’ll assess the issue within 3-5 business days of receiving your photos or returned item. For minor problems, we may offer a repair or replacement. For major problems, you can choose a refund, replacement, or repair, as per the ACL. See here.
    • We cover return shipping costs for items that are faulty, damaged during shipping, or incorrect due to our error. You may need to cover initial shipping costs, which we’ll reimburse if the issue is confirmed.
  • Non-Returnable Items:
    • Due to hygiene reasons, earrings cannot be returned or exchanged for change-of-mind returns. Faulty or defective earrings are eligible for a refund, replacement, or repair, as per Australian Consumer Law. See here.
    • Sale items cannot be returned for change-of-mind returns. Faulty or defective sale items are eligible for a refund or replacement, as per Australian Consumer Law. See here.
    • Additional Notes: All products, including earrings and sale items, are covered by Australian Consumer Law (ACL) guarantees if faulty, defective, or incorrect. The hygiene restriction on earrings for change-of-mind returns is due to health and safety standards. If you’re unsure whether your item qualifies for a return, please contact us. For more details on your ACL rights, visit here.

Cancelling/Changing Orders

Once an order is processed or shipped, no cancellations or changes are allowed. To request a cancellation or modification before processing, contact us immediately at contact us. We’ll assess if changes are possible.

Damages and Issues

Inspect your order upon receipt. If you receive an item that is defective, damaged during shipping, or incorrect, contact us immediately at contact us with photos of the issue. We will respond to your inquiry within 1-2 business days and assess the issue within 3-5 business days of receiving your photos or returned item. We’ll arrange a remedy (repair, replacement, or refund, as per ACL) as quickly as possible. If you damage a product after receiving it (e.g., through misuse, accidental damage, or neglect), it’s not covered by ACL guarantees, and we are not required to provide a remedy or cover return shipping costs. See here.

Refunds

For approved change-of-mind returns, refunds are credited to your original payment method, less a 1.4% Westpac processing fee and customer-paid return shipping costs, within 7-10 business days after we approve the refund and inspect the returned item (if applicable). For faulty, damaged, or incorrect items, full refunds (if applicable) are provided without fees, as required by the ACL. See here.